Processing speeds vary, but can take up to seven business days before an order is boxed and labeled by our shipping department. We strive to ship your items as quickly as possible and as a result, your order may arrive in separate packages. Once an order ships, the customer will receive an e-mail notification with their tracking information.
USPS is our shipping partner for most orders. If your shipping destination is a P.O. Box, A.P.O., or any other USPS-accessible location, you will receive your package via FedEx. If you are unavailable at the time of delivery or are unable to sign for the package, please contact your local USPS to schedule a delivery or arrange a pickup.
International customers are responsible for any additional fees or taxes after an item ships. We do our best to protect international customers from incurring additional fees, but cannot guarantee against any unexpected expenses.
The inventory on our site unites the items between our New York locations. Orders with multiple items are sometimes fulfilled by both locations and will ship separately. The shopping cart on our site always reflects the shipping location for the added product.
NO RETURNS OR EXCHANGES
All sales with The Jordan Rack are final. The Jordan Rack is a consignment marketplace, meaning all items we carry and offer on this site are provided by independent owners. Once an item sells, either online or in one of our stores, the owner receives payment for their merchandise. Because of this, we are unable to process returns or exchanges.
If you have any questions or concerns with regard to sizing or condition of a specific product on our site, please e-mail us before committing to purchase.
Refunds are ONLY processed based on fulfillment errors, such as incorrectly shipped or missing items.
Feel free to contact us with any questions.